Managed Services: Protecting Your Investment
Our dedicated and highly skilled Managed Services team is here to help you obtain maximum ROI from your FileBound solution. We listen, we troubleshoot, we consult. Most importantly, we connect you with the best practices and resources needed to drive results. As things change within your organization your system may require fine tuning. Our Managed Services team proactively engages with your organization to assure you that you are operating at peak efficiency, thus protecting your investment.
Leveraging Changes in Technology
When your system is new you leverage the latest technology to efficiently process your information. Over time technology improves and provides increased functionality. Our Managed Services program is designed to continually monitor and evaluate technology and industry advances to assure that you are always benefitting from advancements that
provide even greater efficiencies and value.
Choose the Plan That's Right for You
Our choices of Silver, Gold and Platinum plans allow you to select a plan that is right for you.
Managed Support – provides regular maintenance and support, along with system enhancements on an affordable and predictable payment plan.
Proactive Tuning –using allocated hours to analyse your system and apply appropriate improvements.
Online Reporting – using TPG’s customer portal, create a support ticket, review your past maintenance records, see current projects and manage new projects.
Executive Access – principals of TPG will meet with you on an annual basis to discuss your business objectives and discuss how your system compliments those objectives.
Accumulation – utilize up to two months unused hours for new initiatives.
Providing Value Throughout the Year
Our Managed Services program insures you receive the maximum value for your support dollars. Our team will actively engage with you throughout the year to find opportunities to continually improve your system. Whether basic user support to complex enhancements, this program covers it all. Read the list below for examples of types of services offered under this plan.